| 8.1 | FAQ – frequently |
1 // I have statutory medical insurance. Can I be treated by your doctors?
Answer:
Of course. Almost 50% of our patients have statutory insurance.. Any patient can make an appointment at the DERMATOLOGIKUM HAMBURG regardless of their insurance status, and receives a transparent invoice in writing in accordance with the medical fee schedule.
2 // How do I get an appointment at your clinic?
Answer:
You can reach our reception on +49 (0)40 – 35 10 75 0 and you can set up an appointment directly with one of the specialists at the DERMATOLOGIKUM HAMBURG. Our secretaries at the reception are very happy to help with any questions you may have.
3 // I would like to always be treated by the same doctor. Is that possible?
Answer:
Of course. If you would like to be treated by a specific doctor, please make the reception aware of your wishes when arranging your appointment. The reception staff generally always try to ensure you can be treated continually by the same specialist.
4 // What are the surgery opening hours?
Answer:
The DERMATOLOGIKUM HAMBURG has the following opening hours: Mondays to Fridays non-stop from 7:30 a.m. to 7:30 p.m. and Saturdays from 10:00 a.m. to 3:00 p.m. In addition, special appointments can be arranged at any time if required. We generally ask you to make appointments by telephone on: +49 (0)40 35 10 75
5 // Can I also arrange an appointment on Saturdays?
Answer:
Of course. The DERMATOLOGIKUM HAMBURG has surgery hours from 10:00 a.m. to 3:00 p.m. on Saturdays, run by one of our specialists for dermatology.
6 // Is the practice closed during holidays?
Answer:
No, the DERMATOLOGIKUM HAMBURG offers its consultations all year round without restriction (there may be emergency consultations on national holidays).
7 // How do I make an appointment for clinical cosmetics?
Answer:
You only receive an appointment for clinical cosmetics once a specialist for dermatology has examined you and deemed it necessary, for example in case of acne, rosacea or perioralen Dermatitis. Follow-up appointments can then be arranged directly with cosmetic medicine on
+49 (0)40 35 10 75 21.
8 // Do I always need to arrange an appointment for my desensitisation treatment?
Answer:
We offer patients who go undergo a desensitisation treatment at the DERMATOLOGIKUM HAMBURG the possibility to come within our surgery hours without an appointment.
9 // How do I get help in the event of an emergency at night, at the weekend or on national holidays?
Answer:
The DERMATOLOGIKUM HAMBURG can also be contacted outside surgery hours on 0175 / 20 30 20 3. Alternatively you can consult a hospital with a dermatology department. In Hamburg these are the University Medical Center Hamburg-Eppendorf and the Asklepios Klinik St. Georg
10 // How do I reach the practice?
Answer:
The DERMATOLOGIKUM HAMBURG is located in the city centre and can be reached via various underground lines and HVV buses from the Gänsemarkt and Stephansplatz stops. From both stops it is only a short distance on foot. Show map.
11 // Can I park close to the surgery?
Answer:
The Gänsemarkt car park is directly opposite the Staatsoper (national opera house), behind the SIDE Hotel (entrance and exit via Dammtorwall and Welckerstraße). Opening hours: 24 hours a day. Directions can also be found on www.hamburg-magazin.de/ve_parkhaeuser.htm.
12 // Does the surgery have disabled access?
Answer:
Yes, the DERMATOLOGIKUM HAMBURG has disabled access. However, it would be helpful if you informed the reception when making your appointment so that assistance can be arranged from the reception to the consultation room.
13 // How much does a consultation cost?
Answer:
An appointment for a consultation and examination, including a light microscopy assessment of your skin, is charged in accordance with the medical fee schedule articles 1, 7 and 750 and costs around EUR 50. If this basic examination is followed by further investigations or therapy, the costs will rise in accordance with the appropriate articles from the medical fee schedule.
14 // Why are the reception staff not always able to inform me in advance how much my treatment will cost?
Answer:
The reception staff are unfortunately not always able to provide this service, as they cannot predict what diagnostic measures and therapy the doctor in the outpatient dermatology department will perform.
15 // How are you able to offer such a wide range of treatments?
Answer:
Twenty specialist doctors work at the DERMATOLOGIKUM HAMBURG, who consistently participate in advanced education offers in their focal areas. The majority of the attending doctors have acquired further additional designations like allergology or phlegology next to the specialist doctor designation. The DERMATOLOGIKUM HAMBURG is a competence centre for skin and offers its patients a broad range of dermatology, allergology, plastic surgery, pathology, aesthetic dermatology, and vascular surgery.
